Frequently asked questions

Everything you need to know about buying and selling on FarmFresh.

For customers

How do I pay?

Add produce to your cart and check out with a card. Payments are handled securely by Stripe — FarmFresh never sees your card details.

Can I get an invoice?

Yes. Every paid order automatically generates a PDF invoice you can download anytime from your Invoices page.

What if my order isn't right?

Orders can be cancelled while pending, and the selling farmer can issue a refund through Stripe if there's an issue with a paid order.

What is the AI shopping assistant?

It's a Claude-powered assistant that answers questions in plain language — what's fresh, what fits your budget, or the status of your orders — by searching the live catalog.

For farmers

How do I start selling?

Create a farmer account, then add your products with a name, price, stock, and photo. You're live on the marketplace immediately.

Do I have to write descriptions myself?

No — enter the basics and Claude drafts a clear product description for you in seconds. You can edit it before publishing.

How do I get paid and see my sales?

Customer payments flow through Stripe. Your dashboard shows your products, incoming orders, and an invoice for every sale you make.

Can I manage orders and refunds?

Yes. You can update order statuses and issue refunds directly from your Orders page.